How to Streamline Digital Banking Conversions with AI Voice Agents
The Hidden Costs of Ineffective Communication
Is your credit union focused on delivering a great member experience during your upcoming digital banking conversion? Relying on emails and SMS alone often falls short, leading to confusion, increased inbound calls, and frustrated members. This strains your staff and drives up costs. Fortunately, there’s a better way to manage these transitions.
Why Traditional Methods Fail During Digital Banking Conversions
Today’s members are inundated with digital messages. Critical alerts about upcoming changes often go unnoticed. Emails get buried, texts are overlooked, and important information slips through the cracks. Before finding AviaryAI, our credit union partners experienced as high as a 9x increase in inbound call volume on the day of conversion despite running email, sms and push notification campaigns.
AI Outbound Voice Agents - A Proactive, Two-Way Solution
Innovative credit unions have transformed their member experience during complex conversions with AI outbound voice agents. These automated agents:
- Proactively reach out before the conversion and handle follow-up calls.
- Engage in natural, two-way conversations to deliver key updates.
- Answer questions and provide real-time support.
- Guide members through each step of the process.
- Leave personalized voicemails for missed calls.
- Reach thousands of members within hours.
By reducing confusion and lowering call volume on launch day, AviaryAI’s credit union partners have improved member satisfaction and significantly cut costs. Watch the demo here.
The Data Tells the Story
In a recent campaign, one credit union used AviaryAI’s voice agents to assist in their mobile banking conversion. The AI agents made thousands of personalized outbound calls per day. Over 40% of members conversed with the AI while another 55% received the information via voicemail. The results? The credit union received 50% less inbound calls than anticipated in the days following the conversion, saving an estimated $150,000 in operational costs. Even better, member satisfaction post-conversion was higher than expected, with many members praising the personal touch of the AI interactions.
The Benefits Go Beyond Cost Savings
While reduced inbound calls and cost savings are significant, the true value of AI voice agents lies in how they reshape the member experience. By ensuring members feel heard and supported, your credit union strengthens its relationship with each call, building loyalty and trust during what could otherwise be a frustrating experience.
Planning a digital banking conversion? Contact us today to learn how AviaryAI can help you ensure a seamless transition.
Leading with Innovation
AviaryAI is partnering with forward-thinking leaders of the credit union industry to redefine the member experience. Explore our suite of AI products here, or book a meeting with our team here.
Explore other AviaryAI Outbound Voice Agents here.
