Use Cases
Capture Missed Opportunities
Aviary’s human-like voice agents handle member outreach in the voice of your brand freeing up your team to focus their attention on more impactful initiatives.
Delight Your Customers with Proactive Service
Aviary’s human-like voice agents handle member outreach in the voice of your brand freeing up your team to focus their attention on more impactful initiatives.
Case Studies
Real-world success stories from leading institutions
"The ability to seamlessly communicate personalized offers while automatically driving non-interest income made it a win-win for us and our members. Plus, implementation took next to nothing." -
CEO, Michael Abraham
"AviaryAI’s voice agents have significantly reduced call hold times and streamlined the application and interview process. Automating processes like voice authorization improves regulatory compliance and frees up valuable time for human agents. As a result, we’re able to serve more customers and provide better service with fewer people.”
CEO, Mike Risley
"These touchpoints weren't possible for us without serious time investment from our team. Aviary enabled us to dramatically increase our engagements while saving our team time for other initiatives "
VP, Doug Williams
Frequently asked questions
Our voice agents are not scripted, instead they adhere to a set of conversational goals and guardrails so that they can handle any conversation. If the conversation turns towards a non-relevant topic, the voice agents either steer the conversation back to the targeted topic or escalate to a human.
Yes, the Aviary team helps our partners ensure full TCPA compliance throughout implementation of the voice agent and post-launch. This involves a disclosure review, ensuring explicit identification that the call is not coming from a human, clear opt-outs, and on-going monitoring. For more information on TCPA compliance, reach out to our team at info@helloaviary.ai.
AviaryAI has developed proprietary "supervisor" LLMs that monitor all calls in real-time to ensure proper escalation and auditing. Clear reports on the AviaryAI dashboard shed light on call interactions enabling informed decision-making and continuous optimization.
Yes! The voice agent is able to leave a scripted voicemail on any unsuccessful call attempt.
Yes! The voice agent can make several call attempts across any amount of time or schedule. Our team of experts will guide you in optimizing call attempts and scheduling for your use-case during the implementation.
Yes! The voice agent currently supports over 10 different languages and can even switch languages mid-conversation.