Privacy Policy
Effective Date: January 2025
Introduction
Aviary Advanced AI, LLC("Aviary", "we", "us", or "our") is committed to protecting the privacy of individuals ("you" or"your") interacting with our generative AI voice agents used in making phone calls to new and existing customers. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information.
1. Personal Information WeCollect
When you visit or log into our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
We may collect personal information directly from you, our clients, and service providers. This information may include but is not limited to:
a Contact details such as name, address, email, and phone number.
b Voice recordings and transcripts from interactions with our voice agents
c Technical information such as IP addresses, device information, and usage data.
2. How We Use YourPersonal Information
We use the collected personal information for the following purposes:
a To provide and improve our services, including making and managing voice agent calls.
b To communicate with you regarding our services and respond to your inquiries.
c For research and development to enhance our AI capabilities.
d To comply with legal obligations and protect our rights and interests.
3. Sharing Your PersonalInformation
We do not sell your personal information. However, we may share it with:
a Third-party service providers, such as Microsoft Azure for cloud services and Twilio for making phone calls.
b Clients, in the context of providing our services.
c Legal authorities, if required by law or to protect our rights.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service is entirely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, including:
a The right to access, correct, or delete your personal information.
b The right to object to or restrict the processing of your personal information.
c The right to withdraw consent for processing your personal information, where consent is the basis for processing.
6. RCS And SMM Messaging
Data Collection &Usage
When you communicate withAviary AI via RCS or SMS, we may collect:
• Message Content: Text, media, and interactions.
• Metadata: Timestamps, delivery status, and engagement metrics.
• Device Information: Network provider and device details.
This data helps improve service performance, ensure compliance, and enhance user experience.
Third-Party Processing
We may use carriers and messaging platforms (e.g., Google, Twilio) to deliver messages. These third parties may process data per their own privacy policies.
Security & Retention
• Messages are stored securely and retained only as necessary for service operation.
• We implement encryption and access controls to protect your data.
User Consent & Opt-Out
By using our messaging services, you consent to this data collection. To opt out, you may:
• Reply with “STOP” to unsubscribe.
• Adjust device settings for RCS.
• Contact us at support@helloaviary.ai
7. Changes to This PrivacyPolicy
We may update this PrivacyPolicy from time to time. We will notify you of any changes by posting the newPrivacy Policy on our website and updating the effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Aviary Advanced AI, LLC
3023 N Clark St, #248,Chicago, IL 60657
Email: support@helloaviary.ai
This Privacy Policy is effective as of the date mentioned above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. Your continued use of our services after the posting of any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abidea nd be bound by the modified Privacy Policy.