Case Studies
Case Study: How Credit Unions Are Turning New Members into Lifelong Relationships - Starting with a Single Call
Half your new members don't even know they have a credit union. These teams launched an AI voice agent that welcomes every one of them — and keeps showing up at the moments that matter.
Case Study: How Credit Unions Are Reactivating Thousands of Dormant Accounts
Most dormant members haven't left — they've just gone quiet. These credit unions launched an AI voice agent that reaches them first, educates them, and brings them back.
Case Study: BCU - Hurricane Assistance
When hurricanes struck the East Coast in the summer of 2024, BCU took swift action to support their members. By partnering with AviaryAI, BCU deployed AI-powered voice agents to inform members about relief options. This initiative led to a 52% success rate on calls with highly impacted members and a significant boost in member satisfaction during a critical time.
Case Study: How Credit Unions Are Recovering More with AI-Powered Collections Calls
Your collectors can't reach every past-due member. These credit unions launched an AI voice agent that does — with compliance built in from day one.
