Welcome to the AviaryAI Newsletter!

Thanks for joining us as we explore the intersection of GenAI and finance with practical learnings and the latest relevant insights. Let’s get started.

This week you’ll learn:

• 🚀 OpenAI's 5-step roadmap to superintelligent AI
• 🕵️ AI lie detectors outperforming humans
• 🎥 24-hour AI-generated Volvo commercial
• 🗣️ The voice revolution in customer service
• 🏦 Santander and Google's free AI course for everyone

Subscribe to the AviaryAI Newsletter here.

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GENERATIVE AI THIS WEEK 
The coolest things we're watching and why you should care

OpenAI's 5-Step Roadmap to Superintelligent AI

OpenAI has outlined a 5-level plan to achieve Artificial General Intelligence (AGI), with current AI at level 1 (Chatbots) and progressing towards level 2 (Reasoners). The roadmap culminates in level 5 (Organizations), where AI can independently run entire companies.

So what?

This roadmap offers you a framework to strategically plan AI adoption on a timeline that Sam Altman (OpenAI CEO), at least, believes could be achieved in this decade:

• Level 1: Chatbots (Today): Already, credit unions can deploy intelligent proactive voice agents (👋 AviaryAI), knowledge base chatbots, enhance document processing, and more.
• Level 2: Reasoners (Coming months): Prepare for “human-level problem solving” across many complex tasks instead of just 1 or 2. This level is expected to arrive in just a few short months.
• Level 3 Agents (Near future): While agentic AI products are available today, they require additional human-instruction via complex prompting. Level 3 is expected to be capable of completing multi-day tasks without human input.
• Level 4 Innovators (Mid-term): Consider an AI that could examine existing processes and systems and automatically take action to change and improve the system without explicit direction from humans.
• Level 5 Organizations (Long-term): An AGI capable of understanding, running, and even improving an entire company or segment on its own. The implications of which would be profound.

Whether you believe OpenAI's timeline or not, AI's rapid progress is undeniable. Planning for these transformations now will put your organization ahead of the curve.

Read the full story here.

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AI Lie Detectors Beat Humans
A new AI-powered lie detection tool outperforms humans, correctly identifying lies 67% of the time. While it can help spot more deception, its use leads to a significant increase in accusations, potentially undermining social trust and relationships.

So what?
This technology highlights a broader trend: as AI becomes more prevalent in decision-making, credit unions must proactively educate members about AI's role in financial services. Transparent communication about when and how AI is used can help maintain trust, even as the technology becomes more sophisticated and potentially intrusive.

Read the full story here.

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AI-Generated Volvo Ad: From Concept to Screen in 24 Hours
A creator used RunwayML's Gen-3 Alpha model to produce a complete Volvo commercial in under 24 hours. The process included generating video clips, editing, and post-production, showcasing the rapid advancement of AI in content creation.

So what?
This breakthrough in rapid ad creation could revolutionize how credit unions respond to market changes or crises. Imagine crafting tailored campaigns for new products, addressing member concerns, or countering competitor moves within hours instead of weeks. This agility could be a game-changer in maintaining market relevance and member trust in a fast-paced financial landscape.

See the ad here.

THE AI EXECUTIVE'S HANDBOOK

One simplified GenAI concept per week to build your AI Acumen

The Voice Revolution is Here

In the next 5 years, voice will be the primary way consumers interact with a service. Including your members.

Here's why:

1. Natural and intuitive: Voice is our default mode of communication. We don't need to teach members how to speak, unlike navigating a new app or website. It's the interface we've been using since childhood.
2. Emotional resonance: Voice conveys nuance, empathy, and understanding in ways text simply can't match. Your members aren't just looking for information - they're seeking reassurance and connection.
3. Efficiency: Speaking is 3x faster than typing. Complex queries that might take minutes to type can be resolved in seconds through voice.
4. Trust-building: In financial matters, trust is paramount. The human voice builds rapport and credibility far more effectively than impersonal digital interfaces.

This isn’t a new idea. Siri’s existed for a decade now. The difference now is the complexity and amount of information a digital voice can convey and retain with Generative AI.

It’s smarter.

The future of credit union service is speaking your language - are you ready to listen?

At AviaryAI, we're pioneering this fusion. Our AI voice agents deliver human-like interactions at scale, allowing you to provide personalized service to every member without straining your resources.

Learn more about AviaryAI's outbound voice agents here. 

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GENERATIVE AI WORD OF THE DAY

Role Prompting

Role prompting is a technique that customizes an AI's response to a specific audience by including a designated role in the prompt. This approach helps you obtain an output that is more relevant to the intended recipient.. By specifying a role, users can alter the tone, complexity, and focus of the AI's output. Examples include:

• "Explain quantum physics to a high school student"
• "Describe climate change as if you're a news anchor"
• "Write about the benefits of exercise from a doctor's perspective"

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GENERATIVE AI IN FINANCE

The latest news at the intersection of GenAI and Finance

Banking Invests in AI Literacy

Banco Santander and Google have partnered to offer a free AI course called "Santander | Google: Artificial Intelligence and Productivity" through the Santander Open Academy platform. Available in English, Spanish, and Portuguese, this course is open to anyone over 18 worldwide. It aims to provide insights into AI's potential in personal and professional settings, focusing on boosting productivity, automating tasks, and enhancing problem-solving skills.

The course covers AI basics, practical applications, and effective use of AI tools. Upon completion, participants receive a certificate to validate their new skills. Rafael Hernández, global head of Santander Universities, emphasizes the course's value in developing job skills and adapting to current and future job market demands.

So what
This news highlights a growing trend of major financial institutions investing in AI education. It underscores the increasing importance of AI literacy in the financial sector. It also signals that AI proficiency is becoming a critical competency in finance, suggesting that credit unions should consider developing comprehensive AI training programs to remain competitive and innovative in their service offerings.

Read the full story here.

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About AviaryAI

AviaryAI is the next evolution of financial interaction. Enhance your team with proactive outbound voice agents to welcome new members, encourage credit card activations, and drive non-interest revenue.

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