Voice Agent Showcase: Critical Product Updates
Credit unions face constant changes - from mergers to new technology implementations. While these changes aim to enhance member experiences, communicating updates effectively can be a significant challenge. Enter AviaryAI's latest innovation: the Voice Agent Product Update Notifier.
Changes, such as a new online banking platform, can result in as high as an 8x increase in inbound calls. This surge not only overwhelms staff but also impacts member satisfaction. The key to mitigating these issues lies in proactive communication.
Our Voice Agent Product Update Notifier is designed to address these challenges head-on. Here's how it works:
- Proactive Outreach: The AI-powered voice agent initiates outbound calls to members, notifying them of important updates.
- Interactive Communication: Members can ask questions during the call, receiving immediate, accurate responses.
- Action Encouragement: The agent guides members through necessary actions related to the update.
One of our credit union partners recently implemented the Voice Agent to notify members about a change in their mortgage servicing platform. The results were impressive:
- Over 80% of contacted members took action on the new platform within 30 days
- Support requests regarding the platform dropped by over 90%
- Significant time savings for the credit union's team in answering member questions
Implementing AviaryAI's Voice Agent Product Update Notifier offers numerous advantages:
- Enhanced Member Experience: Proactive communication demonstrates your commitment to member service.
- Increased Efficiency: Reduce the strain on your support team during major changes.
- Improved Adoption Rates: Clear communication leads to higher engagement with new platforms or services.
- Consistent Information: Ensure all members receive accurate, up-to-date information about changes.
- Data-Driven Insights: Gain valuable feedback and insights from member interactions with the voice agent.
The benefits extend beyond just saving time. With AviaryAI's Knowledge Base, your credit union can:
- Maintain compliance more easily by ensuring all staff have access to the most up-to-date regulatory information.
- Rapidly disseminate new policies, processes or product information across the entire organization.
- Identify knowledge gaps in your documentation based on frequently asked questions.
- Empower your team to make informed decisions confidently and independently.
Interested in revolutionizing your credit union's member communication strategy? Book a meeting with AviaryAI here: https://calendly.com/aviaryai
